Privacy Policy

Last Updated: October 22, 2025

Hero Design Pty Ltd T/A HeroBrain (“HeroBrain,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use herobrain.co or any related digital tools, frameworks, AI features, and software (collectively, the “Services”).

By using our website or Services, you agree to the terms of this Privacy Policy.

1. Who We Are

HeroBrain is operated by Hero Design Pty Ltd T/A HeroBrain, based in Queensland, Australia. We create digital frameworks, software, and AI-powered tools designed to help businesses and creators work smarter. For privacy-related questions, contact us at Email: [email protected]

2. Data We Collect

We collect data to provide our products, improve your experience, and comply with legal requirements.

2.1 Information You Provide

We may collect personal information when you:

- Purchase or access a digital product

- Create an account or fill out a form

- Subscribe to updates or join a funnel

- Contact our support team

This may include:

- Name, email, and phone number

- Business name and role

- Payment information (processed securely via third-party gateways)

- Any content or inputs you submit into our AI tools

2.2 Information Collected Automatically

When you visit our Site, we automatically collect:

- IP address, device ID, and browser type

- Pages visited and time spent

- Referring URLs and activity logs

This helps us maintain website performance, security, and user experience.

2.3 Information from Third Parties

We may receive limited data from:

- Payment providers (e.g., Stripe, PayPal)

- Advertising platforms (e.g., Facebook, Google)

- CRM and automation tools (HighLevel)

3. How We Use Your Information

We use your data to:

- Deliver purchased products and manage your account

- Process payments securely

- Communicate with you (support, updates, or offers)

I- mprove and personalize our products

- Monitor website and platform performance

- Comply with legal obligations

We never sell or rent your personal data.

4. How We Store and Protect Your Data

Your information is stored securely in encrypted systems hosted by reputable third-party providers such as HighLevel, Google Cloud, and Stripe. We apply strict access controls and data protection measures to prevent unauthorized access, loss, or misuse.
Personal data is retained only as long as necessary for business, legal, or compliance purposes, then deleted safely.

5. Use of HighLevel (GHL)

We use HighLevel as our primary CRM, automation, and marketing platform. When you submit a form, purchase, or sign up through a HeroBrain funnel, your data is securely processed and stored within HighLevel’s system. HighLevel complies with global data protection standards, including GDPR. You can view HighLevel’s privacy practices here: https://www.gohighlevel.com/privacy-policy.

6. Use of OpenAI and ChatGPT Technologies

Some HeroBrain features use OpenAI’s ChatGPT technology to generate text-based outputs, suggestions, or insights.

When you interact with these AI tools:

- Your inputs (prompts, questions, or data you type) may be processed via OpenAI’s API for the purpose of generating responses.

- HeroBrain does not share, sell, or store personal data in OpenAI’s systems beyond what is required for response generation.

- We do not provide OpenAI access to user accounts, emails, or identifiable customer data.

- OpenAI processes this information in accordance with its own privacy policy at https://openai.com/privacy.

HeroBrain is not affiliated with, endorsed by, or a partner of OpenAI or ChatGPT.
All AI outputs should be interpreted as simulated content and not verified professional advice.

7. AI Advisors and Simulated Personas

Some of our tools include AI-generated advisors or simulated experts trained on publicly available data. These advisors are fictional models, not representations of real individuals or entities. They are provided for creative and educational use only. We do not claim affiliation with, or endorsement from, any individual or organization referenced by name or likeness. HeroBrain and its affiliates are not responsible for any reliance placed on AI-generated content, advice, or insights.

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8. Legal Basis for Processing (GDPR)

For users in the EEA and UK, we process data under the following legal bases:

- Contractual necessity – to deliver purchased products or services

- Legitimate interest – to improve our Site and protect against misuse

- Consent – for email marketing or optional communications

- Legal obligation – to comply with tax or regulatory requirements

9. Your Rights (GDPR and Global Privacy Laws)

You have the right to:

- Access, correct, or delete your personal data

- Withdraw consent to marketing at any time

- Request data portability

- Object to processing for direct marketing

- File a complaint with your local data protection authority

To exercise your rights, email [email protected].

10. Cookies and Tracking

We use cookies and similar tracking tools to improve performance, remember preferences, and analyze user activity. You can manage or disable cookies in your browser settings.

11. Data Transfers

Your data may be transferred to and processed in countries outside your own (such as the United States or Australia). We ensure adequate safeguards (including Standard Contractual Clauses) to protect your information during international transfers.

12. Marketing Communications

We only send marketing emails to users who have opted in. You can unsubscribe anytime by clicking the link in our emails or contacting [email protected]. Transactional emails (e.g., order confirmations) are sent regardless of marketing preferences.

13. Children’s Privacy

HeroBrain does not knowingly collect or process personal data from anyone under 18 years old. If we become aware that we’ve inadvertently collected data from a minor, it will be deleted immediately.

14. Third-Party Links

Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of those third parties.

15. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at herobrain.co/privacy-policy, with a new “Last Updated” date.

16. Contact Us

Hero Design Pty Ltd T/A HeroBrain
Queensland, Australia
Email: [email protected]
Website: herobrain.co